This is an English translation of the Dutch text, provided for convenience. Where the two differ in meaning, the Dutch version applies.
Last updated: 25 August 2026
Business details
Gehaaktecadeautjes
Address: Marcellienstraat 8
6166CR Geleen, the Netherlands
Email: gehaaktecadeautjes@hotmail.com
Contact: by email or through the contact form, normally answered within two working days
Chamber of Commerce (KvK) number: 42110975
VAT identification number: NL005501168B10
Article 1 — Applicability
These terms and conditions apply to every offer made by Gehaaktecadeautjes and to every distance contract concluded between Gehaaktecadeautjes and the consumer. Before the contract is concluded, the text of these terms is made available to the consumer in a way that allows it to be saved and consulted later: the terms are permanently available on this website and are sent with the order confirmation. Departures from these terms apply only where they have been agreed in writing.
Article 2 — The offer and the handmade character of the products
All products are crocheted by hand. That means no two pieces are exactly the same: small differences in size, shape, tension and colour are part of a handmade product and expressly do not count as a defect.
Photographs on the website are as true to life as possible. Colours can look different on a screen from how they look in reality. Yarn is dyed in batches, and a new batch can differ slightly from the photo.
Products are as a rule made to order. The availability of yarns and materials can vary. If something is no longer available in the colour or version shown, Gehaaktecadeautjes will make contact to propose an alternative, or to cancel and refund the order at no cost.
Obvious mistakes or errors in the offer are not binding on Gehaaktecadeautjes.
Article 3 — The contract
The contract is concluded at the moment the consumer places the order and accepts these terms. Gehaaktecadeautjes confirms receipt of the order by email.
Article 4 — Prices
All prices shown are in euros. Gehaaktecadeautjes uses the Dutch small businesses scheme (kleineondernemersregeling, KOR) and therefore does not charge VAT. No VAT is added to the prices shown, and VAT cannot be reclaimed. Shipping costs are stated separately and shown before the order is completed. Prices are not increased during the period the offer is valid.
Article 5 — Payment
Payment is made using the payment methods offered on the website. The order is put in hand once payment has been received, unless agreed otherwise.
Article 6 — Delivery and delivery times
Because products are made by hand and often to order, any delivery time stated is an indication. As soon as the order is dispatched the consumer is notified by email, with the carrier’s details. The delivery period after that is the carrier’s. If dispatch within a reasonable period turns out not to be possible, the consumer will be informed.
If delivery within 30 days is not possible, the consumer has the right to dissolve the contract at no cost. In that case a refund is made within 14 days.
The risk of damage or loss passes to the consumer at the moment of delivery at the address given.
Article 7 — Returns and the right of withdrawal
Products made for stock and sold without personalisation may be returned within 14 days of receipt. For these products the consumer has the statutory right of withdrawal. Where this applies, it is stated with the product concerned.
Products made to order to the consumer’s wishes — such as a particular colour, size, version, name or other personalisation — are excluded from the right of withdrawal. These products are made especially for the consumer and therefore cannot be returned, under the statutory exception for goods made to the consumer’s specifications or clearly personalised.
This exclusion of the right of withdrawal does not affect the consumer’s statutory rights where a product is faulty, damaged or incorrectly supplied. In that case the consumer may rely on the arrangement described in article 9.
A withdrawal, or notice of a defect, can be sent to gehaaktecadeautjes@hotmail.com.
Article 8 — Refunds
Gehaaktecadeautjes refunds the purchase amount, including the standard outbound shipping costs, within 14 days of receiving notice of withdrawal, using the same means of payment as was used to pay. A refund may be withheld until the product has been received back. Any loss of value caused by careless handling may be deducted.
Article 9 — Conformity and complaints
Gehaaktecadeautjes warrants that its products meet the contract and the reasonable requirements of soundness and usability, taking into account the handmade character described in article 2.
Complaints about performance of the contract should be submitted to gehaaktecadeautjes@hotmail.com within a reasonable time, in full and clearly described. Gehaaktecadeautjes responds within 14 days. If the parties cannot resolve the matter together, the consumer may bring the dispute before the competent Dutch court. The European ODR platform was discontinued on 20 July 2025 and can no longer be used for this.
Article 10 — Safety of baby and children’s products
Products such as pram toy chains, rattles and soft toys are made with care, but they remain handmade items. For safe use:
- Use the product only under the direct supervision of an adult.
- Check the product before every use for loose parts, damage or wear. Stop using it as soon as you see anything coming loose.
- Never let a child sleep with the product, and do not attach it in or to a crib, cot or playpen.
- Keep cords, straps and chains away from the child’s neck because of the risk of strangulation. A pram toy chain is intended for use across a pram or buggy and must not be lengthened.
- Replace the product if you have any doubt about its condition.
Gehaaktecadeautjes is not liable for damage arising from use that departs from these instructions.
Article 11 — Care
Hand washing at a low temperature with a mild detergent is recommended. Not suitable for the washing machine or tumble dryer; do not bleach. Dry the product flat to prevent it losing its shape.
Article 12 — Liability
The liability of Gehaaktecadeautjes is limited to the amount of the order concerned, except in cases of intent or deliberate recklessness. This limitation does not affect the consumer’s statutory rights.
Article 13 — Personal data
Gehaaktecadeautjes processes personal data in accordance with the GDPR. See the privacy policy on this website.
Article 14 — Applicable law
Dutch law applies exclusively to contracts between Gehaaktecadeautjes and the consumer.
Article 15 — Payment methods
You can pay using the methods shown during checkout. Payment is handled by an external payment service provider. Your payment details are entered directly with that provider or with your own bank and never reach Gehaaktecadeautjes.
None of the payment methods carries an extra charge. If a payment is reversed or not completed, the order is not put into production.
Article 16 — Shipping costs and delivery
Shipping costs depend on the delivery country and are shown during checkout, before the order is completed.
Article 17 — Force majeure
If Gehaaktecadeautjes cannot meet an obligation because of a circumstance beyond its control — illness, fire, or a yarn being unavailable for a long period, for instance — performance is suspended for as long as that situation lasts. The consumer is informed as soon as possible.
If the situation lasts longer than thirty days, either party may dissolve the contract. Amounts already paid are refunded within fourteen days. Neither party is entitled to compensation.
Article 18 — Retention of title
Products supplied remain the property of Gehaaktecadeautjes until the order has been paid in full. This does not affect the fact that the risk of damage or loss passes at the moment of delivery, as described in article 6.
Article 19 — Cancelling a made-to-order product
Because almost everything is made to order, the following applies. This arrangement is separate from the right of withdrawal in article 7 and does not limit the consumer’s statutory rights where a product is faulty.
- As long as work has not yet started, the order can be cancelled at no cost. The full amount is refunded within fourteen days.
- Once work has started, what is reasonable is agreed between us. Gehaaktecadeautjes may charge for the materials used and the work already done; the remainder is refunded.
- Once the product is finished, the order can no longer be cancelled, because it was made especially for the consumer and cannot be sold to anyone else.
Cancellations can be sent by email to gehaaktecadeautjes@hotmail.com. Contact is always made first to say how far the work has got, before anything is charged.
Article 20 — Changes to these terms
Gehaaktecadeautjes may amend these terms. An order is always governed by the terms in force at the moment the order was placed; a change never has retroactive effect. The date at the top of this page shows when the text was last amended.
Model withdrawal form
This form only needs to be used if you wish to withdraw from the contract. Please note: the right of withdrawal does not apply to products made especially for you — see article 7.
To: Gehaaktecadeautjes, Marcellienstraat 8, 6166CR Geleen, the Netherlands, gehaaktecadeautjes@hotmail.com
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
- Ordered on (*) / received on (*): ______________
- Order number: ______________
- Name of consumer: ______________
- Address of consumer: ______________
- Date: ______________
- Signature (only if this form is sent on paper): ______________
(*) Delete as appropriate.